Terms of service

1. Definitions

These terms use the following meanings:

• "Service" — the website at inburgeringprep.com and any related applications, content and APIs.
• "Account" — the user record you create when you sign up.
• "Paid plan" — any subscription tier other than Free, including Pro and Pro Annual.
• "Consumer" — a natural person acting outside their trade, business or profession, as defined in Article 6:230g BW.

2. Provider

The Service is provided by Aprutikotto, established in Amsterdam, the Netherlands. Email: hello@inburgeringprep.com ("Aprutikotto", "we", "us"). Aprutikotto operates the InburgeringPrep brand.

3. Acceptance of these terms

By creating an Account, taking out a Paid plan, or using the Service in any other way, you agree to be bound by these terms and by our Privacy Policy and Cookie Policy. If you do not agree, do not use the Service.

4. Account, eligibility and security

You must be at least 16 years old to create an Account. If you are between 13 and 16 you may only register with the consent of a parent or legal guardian.

You're responsible for keeping your credentials confidential and for all activity under your Account. Notify us immediately at hello@inburgeringprep.com if you suspect unauthorised access.

Accounts are personal and non-transferable. Sharing logins with third parties is a material breach of these terms.

5. The Service and what is included

InburgeringPrep is a self-study practice platform for the Dutch civic-integration exam (inburgeringsexamen) at A2 level. It includes vocabulary, grammar lessons, practice questions for Listening / Reading / Speaking / Writing / KNM, and full-length exam-simulator papers modelled on the DUO interface.

We continuously update content and may add, remove or reorganise features. We will not remove a substantial paid feature without giving paying users at least 30 days' notice or a pro-rated refund.

6. Subscription, billing and auto-renewal

Paid plans renew automatically at the end of each billing period (monthly or yearly, as selected) at the price shown on the Pricing page at the time of renewal. We will email you before any price increase that affects your renewal.

You authorise us, via our payment processor, to charge the payment method on file at the start of each billing period. You can cancel renewal at any time from your Account → Subscription page; access remains active until the end of the period you have already paid for.

If a payment fails, we will retry up to three times over seven days. If still unpaid, we suspend access to paid features until payment is resolved.

7. Right of withdrawal (consumers)

If you are a Consumer, you have the right to withdraw from a Paid plan within 14 days of purchase, without giving any reason, under Article 6:230o BW.

When you take out a Paid plan and ask to start using paid features immediately, you expressly acknowledge that you lose the right of withdrawal once the Service has been fully performed, and you accept that for any portion already consumed we may charge an amount proportional to the days used (Article 6:230s(5) BW).

To exercise the right of withdrawal, email hello@inburgeringprep.com with the subject "Withdrawal" and your account email. We will refund the unused portion within 14 days using the same payment method.

8. Refunds

On top of (and aligned with) the statutory withdrawal right in section 7, we offer a 14-day money-back guarantee on every first-time Paid plan: email hello@inburgeringprep.com from the address on your Account within 14 days of purchase and we will refund the full amount, no questions asked.

After 14 days we do not offer refunds for partial use, except where required by law. You can cancel renewal at any time from Account → Subscription; access remains active until the end of the period you have already paid for.

We do not offer any exam pass guarantee or partial refund tied to your DUO result.

9. Acceptable use

You may use the Service only for lawful, personal study purposes. You may not:

• Share your Account credentials or let anyone other than you use your Account. Each Account is personal and may be used by one person only.
• Copy, redistribute, resell or publish question content, lessons or transcripts outside your own Account (the questions are licensed, not sold).
• Scrape, mirror, frame or systematically extract content from the Service.
• Reverse-engineer, attempt to bypass paywalls, rate limits or access controls, or interfere with the Service's normal operation.
• Use the Service to harass others, infringe third-party rights, or upload unlawful content.

Breach of this section may result in suspension or termination without refund and, where appropriate, civil or criminal action.

10. Intellectual property

All content on the Service — including text, audio, video, design, code and the InburgeringPrep name and logo — is owned by or licensed to InburgeringPrep and protected by copyright, database rights and trademark law.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the content for personal study within your Account, for as long as your Account is in good standing.

11. AI-assisted scoring

Speaking and Writing answers may be assessed by automated systems including machine-learning models. These scores are estimates intended for self-study and do not predict the outcome of the official DUO exam.

12. No exam guarantee

We do our best to model the inburgeringsexamen but do not control DUO's actual examinations or scoring. We make no guarantee that you will pass the official exam, and we do not offer any refund or reimbursement tied to your DUO result.

13. Liability

Nothing in these terms limits our liability for fraud, intent, or gross negligence ("opzet of bewuste roekeloosheid"), nor for any liability that cannot be limited by law.

Subject to the above, our total liability for any claim arising out of or related to the Service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages.

14. Term and termination

These terms apply for as long as you have an Account. You may close your Account at any time from Account → Delete account. We may suspend or terminate your Account for material breach of these terms; where reasonable, we'll give you 14 days' notice and a chance to cure.

Sections that by their nature should survive termination (Intellectual property, Liability, Governing law) survive termination.

15. Data deletion

When you delete your Account, your personal data is permanently and immediately removed from our active systems. The action is irreversible — we cannot restore a deleted Account. Your data may remain in encrypted backups for up to 30 days before those backups expire.

Audio recordings from Speaking practice are automatically deleted after 90 days (configurable in your Account settings). You can request immediate deletion of all your data under Article 17 GDPR by emailing hello@inburgeringprep.com.

Aggregated, anonymized statistics that cannot identify you may be retained indefinitely for service improvement.

16. Force majeure

We are not liable for failures or delays caused by events beyond our reasonable control, including outages of upstream providers, fires, floods, governmental orders, strikes or large-scale internet failures.

17. Changes to these terms

We may update these terms from time to time. For material changes affecting paying users, we will email all active Accounts at least 30 days before the change takes effect. If you do not agree, you may cancel your subscription before the new terms take effect; otherwise continued use means you accept the updated terms.

18. Governing law and jurisdiction

These terms are governed by Dutch law, without prejudice to the mandatory consumer-protection rules of the country where the Consumer is habitually resident.

Disputes will be submitted to the competent court of the District of Amsterdam, the Netherlands. Consumers retain the right to bring proceedings in their own jurisdiction where required by law.

Consumers may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

19. Severability

If any provision of these terms is held unenforceable, the remaining provisions continue in full force, and the unenforceable provision is replaced by an enforceable one that most closely reflects its intent.

20. Contact

Questions about these terms: hello@inburgeringprep.com.

Aprutikotto · Amsterdam, the Netherlands.